Grievance redressal
Complaint procedure & escalation path
A clear, time-bound procedure for raising and resolving any complaint about Bharath Shiksha — content, billing, access, or compliance. We commit to documented SLAs at each stage; if internal resolution fails, the relevant external avenues are listed below.
Internal escalation path
Four-stage process. Escalate to the next stage only if the prior stage does not produce a satisfactory resolution.
Email support@bharathshiksha.com
We acknowledge receipt and outline next steps in writing.
Include: your registered email, brief description of the issue, screenshots / receipts where relevant, what you'd consider satisfactory resolution.
Email curriculum@bharathshiksha.com with Stage 2 escalation in subject
If Stage 1 does not produce a resolution, the matter is escalated and you receive a written update.
Use this stage for: content quality concerns, instructor / tutor channel issues, methodology disputes, cohort experience problems. Include your Stage 1 ticket reference.
Email founder@bharathshiksha.com with Founder escalation in subject
Founder-level review with a written final response.
Use this stage only after Stages 1 and 2. Include Stage 1 + 2 ticket references and brief escalation rationale.
Consumer / regulatory escalation
If internal stages 1–3 do not produce a satisfactory resolution, the following external avenues apply:
- Consumer Helpline (National): National Consumer Helpline 1915, or file a complaint at consumerhelpline.gov.in
- State Consumer Disputes Redressal Commission (Karnataka): filings via confonet.nic.in
- SEBI SCORES (only if applicable): scores.sebi.gov.in — note: applies to SEBI-registered intermediaries only. Bharath Shiksha is an educational publisher, not a registered intermediary, so SCORES doesn't have jurisdiction over our service-related complaints. SCORES applies if you're complaining about a SEBI-registered IA/RA whose service overlaps with us.
Common complaint categories & expected resolutions
| Category | Stage to file | Typical resolution |
|---|---|---|
| Refund within 7-day window | Stage 1 | Full refund to original payment method |
| Access / login issues | Stage 1 | Access restored or alternative provided |
| Content quality concern | Stage 1 then 2 | Investigation; if material defect found, content updated and notification sent to affected students |
| Tutor channel response delay | Stage 1 | Tutor response prioritised; SLA escalation within team |
| Billing dispute | Stage 1 | Receipt audit; correction or partial refund as appropriate |
| Compliance / SEBI-related concern | Stage 1 then 3 | Full investigation by curriculum team + founder; written response with corrective action if needed |
| Refund outside 7-day window | Stage 2 | Discretionary; case-by-case based on circumstances, with documented decision rationale |
| Allegation of academy misconduct | Stage 3 directly | Founder-level investigation with a written response; corrective action published if validated |
What we commit to
- Acknowledgement in writing for every Stage 1 complaint received.
- Written response to every complaint, even those we cannot resolve in the requester's favour. The reasoning will be documented.
- No retaliatory action against complainants. Complaint history doesn't affect your access, cohort eligibility, or referral status.
- Public quarterly summary of complaint volumes and resolution patterns in the quarterly compliance report. No individual complaints disclosed.
- Ombudsman path via founder escalation (Stage 3) for complaints that internal teams cannot resolve.
What we ask from complainants
- File at the appropriate stage. Stage 3 / 4 escalation without prior stages produces longer resolution times because we re-do the early-stage investigation.
- Provide complete information up-front: registered email, ticket references, screenshots, what you'd consider resolution.
- Allow the SLA to elapse before escalating. Escalating mid-investigation slows the process.
- Keep communication civil. We commit to civility on our side and expect the same.
Records & retention
All complaints are logged in an internal compliance register with: ticket ID, complainant identifier, date received, stage(s) escalated, resolution time, outcome. Retained for 7 years per business records standard. Personal data redacted in any external disclosure (quarterly compliance report aggregate only).
SEBI complaint redressal — for the record
For complaints relating to SEBI-registered intermediaries (Investment Advisers, Research Analysts, brokers, exchanges, or other SEBI-registered entities), the appropriate channel is SEBI SCORES — scores.sebi.gov.in. This includes complaints about advice given to you by registered IAs/RAs.
Bharath Shiksha is an educational publisher under the SEBI January 2025 framework distinguishing education from investment advisory. We don't provide investment advice and aren't SEBI-registered as IA/RA. Complaints about our educational service follow the internal redressal path above. If you've received what you believe is investment advice from us in violation of our stated educational scope, that's a Stage 3 founder escalation; we'll investigate the specific incident.
Quick contact reference
Stage 1 (initial): support@bharathshiksha.com
Stage 2 (curriculum): curriculum@bharathshiksha.com · subject: Stage 2 escalation
Stage 3 (founder): founder@bharathshiksha.com · subject: Founder escalation
External — Consumer: consumerhelpline.gov.in · National Consumer Helpline 1915
External — SEBI (for IA/RA complaints only): scores.sebi.gov.in
This grievance redressal procedure is a binding commitment made by Bharath Shiksha to its students and prospective students. It is reviewed quarterly and updated when material changes occur. Last reviewed: 2026-05-08. Disputes governed by Indian law; jurisdiction Bengaluru.